SOCIAL MEDIA MANAGEMENT
SEARCHING FOR THAT MAGICAL BLEND OF STORYTELLING AND CUSTOMER SERVICE FOR YOUR SOCIAL MEDIA?
Social media channels are often the first impression potential customers will have and the ongoing platform others use to communicate. Many search on social media to learn about a company before they shop, dine or select a service provider.
Then they will continue to turn to social media to share their experience, show their support, or voice a complaint. This makes it important to have a professional presence, engaging storytelling and friendly, responsive customer service.
IT TAKES A TEAM
We get it. Running your boutique, restaurant, attraction, tourism bureau or service provider business is tough. You are juggling staffing issues, supply concerns and everything else involved in keeping the doors open. Taking care of your social media channels can quickly and understandably fall to the bottom of your long to-do list.
You know it is important. You wish you had the right resource to handle it. We know it is important and we’re that reliable resource. Put our social media skills to work for you so you can turn your focus back to all those other business concerns.
79% of consumers expect brands to respond within a day of reaching out over social media, but average brand response rates across all industries is lower than 25%.
WE PROVIDE A SEAMLESS EXTENSION OF YOUR COMPANY
The content team at Compass Media is composed of skilled storytellers. We dive deep into your company to understand your message, your voice, so we can craft the informative, passionate or witty posts that are right for your brand.
Our service continues with the customer relationship management element of providing ongoing monitoring of your accounts to give accurate and courteous responses to the comments and questions the posts generate.
A TAILORED APPROACH TO SOCIAL MEDIA CONTENT
What social media game plan is right for your business? We don’t know… yet. Our working relationship with our clients starts with a discovery meeting. We ask questions, a lot of questions. It’s how we learn what matters to your business, your brand’s voice, your target audience and much more.
With our questions answered and our research done, we create the first set of posts and seek your input. After all, with these posts we will be speaking on your behalf. It has to be right.
Our communications continue throughout each month and we handle the day-to-day so you can focus on your business. If any customer comments or questions need your attention, we get them to you right away. And each month concludes with a comprehensive report to outline the performance of our work.
80% of people say that user-generated content on social media significantly impacts their purchasing decisions.
Let’s Talk Business